Customer – Centric Outbound Campaigns

Outbound sales campaigns typically yield a very low conversion rate and a high cost of acquisition. Many companies create and present new offers that promise to be more attractive to those potential or existing clients in order to improve conversion and gain a larger customer base.

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A Vendor Selection and Management Strategy

Our client, one of the world’s largest domain registrar and web hosting company, needed a formal and reliable mechanism to engage and screen vendors. We developed a custom vendor evaluation and selection process based on four main core contact center competencies.

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Customer Service Outlook for 2015

The customer service outlook for 2015 shouldn’t come as a surprise to anyone; multiple communications channels, integrated and seamless, social media as a customer care platform, convenient, instant, and round the clock.

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