With technology evolving at the rate it is, fulfilling customers’ technology needs is becoming exponentially more complex. But let that be our problem, not yours.

 
At John Keells BPO, our business is to stay ahead of the curve to anticipate customer wants and needs. Our technology experts know everything there is to know about computers and software products, and are empowered to provide the solutions you need to stay productive and to ensure business continuity. Our agents provide every level of technical support — Level 1, Level 2, Level 3 — from the most basic to the most sophisticated, via voice, email or web chat.

Level 1, Level 2, Level 3

Unlike many other BPO companies, we favour a multi-tiered technical support system rather than a general support approach. This allows us to customize solutions to your individual needs and to identify the best, quickest and most efficient recourse for your technical problems.

Our services include:

  • Troubleshooting
  • Incident management
  • Reporting
  • Warranty support
  • Applications support
  • Service outage support
  • ISP Support

… all customizable and branded to meet the particular requirements of your business and your customers.

Technical Solution for Businesses

It goes without saying that technical issues at work can seriously limit productivity and compromise customer relationships, often with disastrous results. John Keells BPO is equipped with a team of experts skilled in multiple technology disciplines and dedicated specifically to resolving work-related technical areas.

We pride ourselves on being a fully accessible and dependable go-to solution for your business, always there for you when and where you need us.

Technology Disciplines:

  • Internal Helpdesk
  • Computer hardware and software
  • Peripherals
  • Product applications and desktop queries
  • Installation support
  • Technical troubleshooting
  • Internet connectivity issues
Sr. Director of one of North America's largest satellite internet provider.

John Keells BPO's Help Desk is powerful stuff. My entire staff relays on this program throughout the day to help make our customers 'happy campers'. It's nice to know there are service providers out there truly care about customer satisfaction and service.

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