We deliver over 10 million outstanding customers experiences every year on behalf of our clients. Regardless of the type of customer interaction, from new customer acquisition to customer care and support we make sure to keep your customers happy and loyal.

 

At John Keells BPO we use our experience, skills, and operational excellence to turn your customers into your most loyal brand advocates. Our customer experience management services feature a wide range of possible business support models including:
  • Inbound solutions
  • Outbound solutions
  • Customer Acquisition
  • Up-sell and cross-sell
  • Customer Care
  • Web chat communication
  • Email management

Our talented team members are the best at what they do. That translates to the best possible experience for both you and your customers.

Inbound Solutions

Our team is well-trained in the art of superior customer satisfaction. In fact, we believe that outstanding customer care is a key differentiator for any business striving to succeed in today’s increasingly competitive global market.

When it comes to consumer inquiries and complaints, we respond quickly and effectively with creative win-win solutions. At the end of the day, you reap measurable rewards: customer loyalty, cost efficiency and business growth.

Outbound Solutions

From the second they say hello, our outbound call center agents are driven by one overarching objective: helping you make strong and lasting connections.

We design and deliver these services according to recognized industry metrics such as sales force productivity, revenue assurance, customer satisfaction, turnaround time, yield and accuracy, just to name a few. Whether you’re boldly testing a brand new market or simply checking in on loyal customers, we’re here to make sure that every call counts.

Your one-stop-shop for:

  • Sales
  • Loyalty and retention
  • Prospecting
  • Website promotion
  • Data Collection
  • Market verification
  • Welcome calls

Customer Acquisition

While there’s no magic pill or foolproof technique for sales success, our team does have the attitude, habits and experience required to achieve the most ambitious of targets.

Through our industry leading sales training and sales coaching methodologies, our agents learn to think strategically about each sale in order to maximize the chances of a successful close. They’re savvy, sharp and eager to produce outstanding sales results for you.

From the sales pitch to the close and every step in between, each detail is carefully managed to yield the best possible results.

Our Customer Acquisition services include:

  • Inbound and outbound sales
  • Lead generation
  • Customer acquisition and retention
  • Up-sell and cross-sell solutions
  • Script development
  • Database management

Up-Sell and Cross-Sell

You may be familiar with the techniques of up-selling and cross-selling: drawing the customer’s attention to the benefits of buying a better product, a related product, or more products.

But do you know to what extent up-sell and cross-sell pitches really can work for you? Let us show you how this really simple approach can give your business the kind of boost you can’t afford to ignore.

Customer Care

Good customer service is the bread and butter of every business. That’s why John Keells BPO takes it so seriously and offers unmatched service to customers before, during and after a purchase.

We believe that your success as a company depends on the ability to acquire new customers and exceed their expectations so they remain your loyal brand advocates. Our team of agents is fully trained to provide an enhanced level of service in order to guarantee consistent customer satisfaction.

Web Chat

Instant forms of communication like text messaging and web chat are becoming more and more commonplace everywhere around the world. People want and expect instantaneous interaction. Make sure your company keeps up with the technology and doesn’t leave customers behind.

The beauty of web chat is the ability to interact with customers live, just as if you were in a real store. Visitors can ask for assistance whenever they need it and connect with real people, making for better sales prospects and stronger business-customer relationships. It works particularly well for help desk functions, customer service, and for cross-selling or up-selling products. Our web chat agents are fully trained in sales and client care, making the chat experience the next best thing to being face to face.

Email

John Keells BPO can effectively handle email support services for all kinds of business processes, from the simplest to the most complex.

Our agents are highly proficient writers, thoroughly trained in providing clear and complete responses to customers. And with systems in place to quickly access standardized answers to frequently asked questions, responses are always appropriate, prompt and consistent.

Email Support Includes:

  • Customer care
  • Technical support
  • Fulfilling orders
  • Verifying data
  • Handling detailed queries
  • Resolving escalated cases
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