We combine our deep functional expertise in all facets of outsourcing with our proven operational methodologies, and our empirical research to help businesses develop and execute a successful strategy.


Whether you are looking to optimize operations, increase your customer satisfaction scores or to outsource any of your programs, John Keells BPO can help you. At John Keells BPO we combine our know-how and intellectual property, our proven industry best practices and our deep functional experience as a BPO service provider capabilities to assist clients in the development and implementation of an optimal Business Process Outsourcing strategy. Our advisors offer the optimum combination of in-depth functional, business transformation and strategic sourcing expertise to guide clients in their business process outsourcing efforts.

We fully leverage our expertise in delivering industry leading sales and customer care programs to some of the most successful companies around the world. We help our client devise and implement solutions to deliver improved efficiency, higher revenues, client-vendor integration, and more importantly the most outstanding service across all programs and channels.

We have helped a large portfolio of clients with the following advisory services:

  • Vendor selection and management
  • Contact center development – capability development
  • Performance optimization for sales and customer care programs
  • Risk mitigation strategy
  • People strategy and attrition minimization
  • On-going coaching methodologies for effective service enablement
  • Geography selection

Regardless of the nature of your business process outsourcing challenge, we can help you. Send us a message to start the conversation. One of our advisors will get in touch with you shortly.