Multichannel Contact Center

Our contact center services feature a wide range of flexible business support models to meet your current and future requirements. Our service delivery methodology is simple; we strive to achieve excellence in everything we do. From customer acquisition to customer care, we integrate any communication channel required to provide outstanding customer experiences that increase your brand value.

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Premium Technical Support

At John Keells BPO, our premium tech support services aim to provide our clients with a services-based extension to their existing technology products and services to enable increased customer satisfaction and to build brand loyalty. No matter what type of device or how complex your services are, our team is qualified to provide the support your customers deserve.

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Back Office

Back office processes are the backbone of your business. We keep this in mind to design and manage solutions that create a seamless extension of your business while helping you improve your overall operational effectiveness. When you offload any type or number of back office processes to John Keells BPO you will achieve lasting peace of mind.

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Management Consulting

We combine our deep functional expertise in all facets of outsourcing with our proven operational methodologies, and our empirical research to help businesses develop and execute a successful strategy. Whether you are looking to optimize operations, increase your customer satisfaction scores or to outsource any of your programs, John Keells BPO can help you.

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