Value Proposition

Our experience in your shoes, as an outsourcing client, gives us the perspective we need to add value to your business.

We are an international organization delivering flexible and innovative outsourcing solutions to global and regional leaders across several industry verticals. Our solutions include customer care, outbound and inbound sales, premium technical support, back office processes and anything in between. We leverage our experience as a former client to provide outstanding experiences with every customer interaction, through any channel, any time, and from the right location. At John Keells BPO, our performance is a true measure of your success; we put our skin in the game.

At John Keells BPO we know that clients want results. We have been the client in the past and understand the pressure clients experience to deliver value back to their business while building new and existing relationships with their customers. We’ve leveraged our experience as a client to develop a service delivery methodology focused on superior operational efficiency, and effective and knowledgeable customer support. That’s how we help our clients deliver value back to their organizations.

Everything we say and do is anchored in two primary guiding principles: Superior Client Support and Unmatched Client Experience.

We Provide Superior Client Support by

  • Collecting the best business intelligence to identify opportunities, improve quality and increase productivity
  • Continuously improving our service delivery to exceed client needs and goals
  • Guaranteed premium level services and a higher return on investment by truly supporting our clients’ processes

We Deliver An Unmatched Client Experience by

  • Commitment to client service excellence through a highly skilled workforce and strong brand advocacy
  • Competitive salary ranges for new hires, industry leading recruiting and training programs, and career development programs to keep team members inspired and focused on growing your business
  • An outstanding team focused on increasing customer loyalty and lifetime value by maximizing the client’s brand image and end-user satisfaction