If you’ve always had a hunch that social media was here to stay, you’re absolutely right. It will continue to move beyond its primary role as a promotional tool into the strategic role of business intelligence.


Another trend worth keeping an eye on: cloud computing and Software as a Service (SAAS) solutions will maximize their full market opportunity. SMBs will loosen budgets in information and communications technology due to pent-up demand. Hollow SMB value propositions will be replaced by tangible business propositions. A growing number of channel partners will become “total” IT solution providers, putting pressure on existing CP skill sets. And the maturing of the managed services industry will create a “capabilities chasm” among managed service providers. For guidance on where things are at and where your company wants to be, stick with us – John Keells BPO will steer you the right way.

To learn more about how John Keells BPO can help you face the challenges specific to your industry while remaining competitive and growing your business, visit Our Services and explore the range of integrated and flexible solutions we offer.