Infrastructure and Data Security

Our service delivery centers have been designed to provide the most comfortable work environment for our employees, and the highest level of service and data security to our clients.


Data Security

We understand that data security is critical for both businesses and home computer users. Client information, payment information, personal files, bank account details…. all of this information can be difficult to replace and potentially dangerous if it falls into the wrong hands. We work closely with our technology partners to offer you the most secure and robust data protection to give you and your customers peace of mind.

At John Keells BPO, we identify all areas of vulnerability and develop strategies for securing your data and information systems. We offer the most secure and robust technology infrastructure to give you piece of mind. By working closely with our technology partners, we’re able to tailor agile and flexible technology architectures to offer you the highest level of data protection. We are ISO 27001 Certified for best practices in Information Security.

Facility with State-of-the-Art Infrastructure

Our cutting-edge facility offers a number of amenities and features that provide our employees a great work environment and it also provides you the assurance that your business processes are operating seamlessly, continuously and securely. We have invested in multiple redundancies in our facility to ensure maximum uptime and uninterrupted data and voice connectivity.

Security is second nature to what we do, our facility host security guards round-the-clock and all our employees use electronic access cards to enter our facility.

Our service delivery center in India features the latest technology from Aspect and Cisco and hosts the following features:

50,000 sq. ft. area hosting 800+ workstations, dedicated training and hiring areas
Located 9.38 miles from New Delhi’s International Airport
Access control, Bio Metrics and restricted access areas
Backup mechanisms for every contingency
Monitoring on CCTV network
Can run without power supply on Gensets for 10 days
Transportation, medical care, café and ATM services available 24/7
Extensive communication set-up
Secure VPN access for clients
Web/POP3 mail facility for all employees
Secure Internet email facility
Video conferencing via WAN
Comprehensive disaster recovery
Continuity of business plan
Regular testing of disaster recovery procedures across all areas
Backup power facilities implemented across all locations
Automated energy management