FLEXIBLE & INNOVATIVE OUTSOURCING SOLUTIONS

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Premium Technical Support

We provide our clients with an extension to their existing technology products and services to enable increased customer satisfaction and to build brand loyalty. With our Premium Tech Support, we also help our clients build additional revenue streams.

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Multichannel Contact Center

Our multichannel contact center services feature a wide range of possible business support models for any business challenge in any industry. We offer our clients the flexibility to create the best solution to fit their unique needs.

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Back Office Solutions

Your back office processes are not prominent to your customers but they are in fact the backbone of your business. We design solutions to be a smooth, seamless extension of your business to improve your operational effectiveness.

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Management Consulting

We combine our deep functional expertise in all facets of outsourcing with our proven operational methodologies, and our empirical research to help businesses develop and execute a successful outsourcing strategy.

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Montreal

BONJOUR CANADA!

We are excited to announce the grand opening of our new contact center in Montreal!

At John Keells BPO we are happy to announce the official inauguration of our brand new service delivery center in Montreal, Canada. At full capacity, our state-of-the-art center in Montreal will employ over 250 agents to service our clients in the areas of customer care, inbound and outbound sales, and premium technical support in English and French.

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Increase Conversion

With customer-centric outbound campaigns.

Outbound sales campaigns typically yield a very low conversion rate and a high cost of acquisition. Customer-centric outbound campaigns help you deliver the right message to the right customer increasing the degree of relevance and the propensity to purchase your products or services.

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Call Center Week 2015

John Keells BPO is a proud sponsor of Call Center Week 2015

Call center week is the world's number one customer care event and the global leader in customer service transformation. So don't miss out on this opportunity to get great content, to meet with key industry leaders, and to gain the insights you need to take your customer experience strategy to the next level. It will be a fantastic show!

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THIS IS WHY OUR CLIENTS LOVE WORKING WITH US

We work hard to provide our clients the flexibility and innovative thinking to help them move their business forward. We think outside the box to deploy solutions that are as unique as our clients' business challenges. Innovation can't be contained!

  • OUTCOME - BASED

    We are accountable for results, not hours.

  • CLIENT - CENTRIC

    Every solution is designed with your business in mind.

  • MULTICHANNEL & RIGHT - SHORE

    Multichannel integration & access to talent and skills worldwide.

  • UNPARALLELED SUPPORT

    To help our clients achieve success.

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ARE YOU READY TO EXPERIENCE NEXT LEVEL OUTSOURCING?

Send us a message and one of our outsourcing specialists will get back to you shortly. Whether you are looking to outsource your programs or need expert advice on your outsourcing or contact center strategy, we are here to help you every step of the way!

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